Canon Australia Recalls Some R5 C Cameras Due to Autofocus Issues
Canon Australia has posted a notice on its website issuing a recall for some early EOS R5C units about the autofocus issue. Looks like the rumors were true yesterday when it’s first surfaced on CCN and a very small EOS R5 C (Amazon/B&HPhoto/Adorama) cameras were recalled due to autofocus issues.
It is not yet known whether this impacts distributions in regions outside of Australia. We will update you as we receive news about this situation regarding the EOS R5 C.
You can find details on the subject in the Canon Australia announcement text.
Customers who recently purchased the EOS R5 C digital cinema camera
It has been discovered that the following minor defect may occur in some EOS R5 C digital cinema cameras. We sincerely apologise for any inconvenience and concern this may cause to customers using this product. We will continue to ensure thorough quality control so that customers can use this product with peace of mind.
Issue
Due to a manufacturing defect in the autofocus, the camera may repeatedly go in and out of focus in movie mode.
Products
Selected units of the EOS R5 C digital cinema camera.
Our action
We are aware that a very small number of units have been delivered to customers prior to this issue being identified. For those who received their unit on or before 21 March 2022, please contact the retailer you purchased the product from to organise the return and replacement of your camera. We appreciate your understanding.
For those customers eagerly awaiting their EOS R5 C we expect this may delay shipping of your product.
Contact information
13 13 83 or email cameraservice@canon.com.au
Canon EOS R5C Pre-order links:
Canon EOS R5 C body: $4,499 at B&HPhoto/Adorama
Canon EOS R5 C with RF 24-105mm f/4L Lens: $5,599 at B&H, Adorama.
Take a look at the list of Canon cameras that are expected to be announced in 2022. Read Complete List of Canon RF Lenses and see also Canon RF mount Lens Roadmap 2022.
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